The ‘convenience’ consumer is evolving to one with a conscience. Shoppers are balancing price, delivery and returns preferences with concerns around sustainability, ethics and trust.
72% of consumers plan to continue with their changed shopping habits
77% of consumers think online retailers and brands have an obligation to protect, conserve and benefit the environment
Four in ten consumers expect personalised communications that reflect preferences and shopping behaviour
Join Christophe Pecoraro, Managing Director at PFS and Benoit Soucaret, Creative Director at LiveArea to explore how brands can create an exceptional customer experience across the buying cycle, whilst building loyalty with today’s conscious consumer through transparent communication, smart fulfilment and consistent omnichannel interactions.
THURSDAY, 16 JULY | 11:30AM BST
Understand how brands can create an exceptional customer experience across the buying cycle
How to build brand loyalty with today’s conscious consumer through transparent communication
How to create smart fulfilment options to align with consumers changing shopping habits
What you'll learn
How to communicate with your customers efficiently and effectively throughout their purchasing journey
With over 14 years’ experience, Benoit is passionate about finding the intersection between brand and digital product. Market and consumer insights, aligned with product strategy, essential business needs, and exceptional digital experiences form the core of his design ethos.
Christophe Pecoraro | Managing Director, PFS Europe
Christophe has extensive experience in eCommerce with over 15 years of experience in a variety of roles at PFS. His internal influence effects change within the business to better client and consumer experiences, while externally he adds value to client and partner operations through the implementation of effective, industry-leading eCommerce solutions. Christophe is the Founder and Owner of the LinkedIn Supply Chain Management Group, brimming with over 200,000 industry professionals.
LiveArea is a full-service, award-winning global customer experience and commerce agency. We bring together a broad portfolio of services for end-to-end solutions – from data-driven marketing and omni-channel experience design through technology selection and platform implementation, fulfillment, customer care, and orchestrated services, the next evolution of managed services. Clients cover a variety of verticals, including health and beauty; fashion and apparel; luxury; consumer packaged goods, retail; automotive; and business to business.
PFS is a proven Global Commerce Operations Partner with scalable solutions spanning branded fulfilment, high-touch customer care, payment processing, and omnichannel technologies. PFS supports B2B and DTC clients with technology, personalisation and fulfilment expertise. Our innovative solutions deliver intelligent commerce operations and shape brand experiences for the digital age.